Real estate agency — UK, 20+ agents
The challenge
Buyer and landlord enquiries arrived across web forms, email and WhatsApp. Agents answered manually, often hours later, and leads went cold before a viewing could be booked.
The solution
An AI qualification workflow that reads each enquiry, collects missing details, scores intent, books viewings in the shared calendar and writes the enriched record back to the CRM. Agents review exceptions and high-value leads.
The result
- Average first response reduced from ~2 hours to under 1 minute
- 58% more qualified viewings booked
- About 12 hours of admin reclaimed per agent each week


